Hear it yourself: talk to “Sarah”, our demo receptionist, straight from your browser — try the live AI voice demo. It includes clinic, GP surgery and roofing company scenarios.
What the AI receptionist does
- Answers every call in about a second — no queue, no voicemail, even at 3am or on bank holidays.
- Books, moves and cancels appointments directly in your calendar or booking system.
- Captures details — name, date of birth, postcode, reason for calling, phone number — and sends them to your team by email, SMS or CRM.
- Answers common questions about opening hours, prices, services, parking and preparation, using your own information.
- Escalates safely. Emergencies and sensitive calls are never handled by the AI: callers are told to dial emergency services or are transferred to a person.
- Gives you transcripts and recordings of every call, so you can review quality and handle complaints.
Who it's for
- Clinics, dental and GP practices — cut morning phone queues and free reception staff for patients at the desk. Read our guide: AI receptionists for UK clinics.
- Trades and home services — roofers, plumbers, electricians who can't answer while on a job.
- Law firms, estate agents and agencies — qualify new enquiries and book consultations.
- Any business losing calls after hours or at peak times.
How it works
- Discovery. We map your call types, scripts, booking rules and what must go to a human.
- Build. We set up the voice agent (built on Retell AI and leading speech models), connect your phone number, calendar and CRM, and add your knowledge base.
- Test. We run realistic test calls — including difficult and urgent ones — before any real caller hears it.
- Go live gradually. Start with after-hours or overflow calls, then expand once you're happy.
- Improve monthly. We review transcripts and keep tuning answers.
Integrations
Phone numbers via Twilio or your existing provider; calendars such as Google Calendar, Outlook and Calendly; CRMs, practice-management systems and any tool with an API. Need a WhatsApp follow-up after the call? We can connect our WhatsApp CRM.
Data protection
Call data is stored securely with access controls, and we design the setup to support your UK GDPR / GDPR obligations, including a data protection impact assessment where health data is involved. The AI never gives medical, legal or financial advice.
Frequently asked questions
Does it sound like a robot?
No. It uses modern neural voices with natural pauses and handles interruptions. Try the live demo on our homepage and judge for yourself.
Can it book appointments into our system?
Yes, if your calendar or booking system has an API or calendar sync — for example Google Calendar, Outlook or Calendly. We confirm compatibility in the free audit.
What happens with urgent or emergency calls?
We configure clear escalation rules. Emergencies are directed to emergency services and urgent calls are transferred to a staff member — the AI never tries to handle them alone.
Can we keep our existing phone number?
Yes. Calls can be forwarded from your current number all the time, after hours only, or only when your line is busy.
How long does setup take?
A standard receptionist with booking and message-taking is usually live in 1–3 weeks, including testing.